TANGEDCO

New Connections & Service Changes

Q1: How to get a new domestic service connection?

To obtain a new domestic electricity service connection, the consumer must first get the internal wiring of the premises done by a certified license holder (Licensed Electrical Contractor). Then, submit the LT (Low Tension) application form along with proof of ownership of the premises to the area Assistant Engineer / Operation & Maintenance (AE/O&M). The required documents include ownership proof (patta, sale deed, or tax receipt), identity proof, and the wiring completion report from the licensed contractor.

Q2: How to convert a single-phase connection to three-phase?

To convert a single-phase connection to a three-phase connection, the consumer must ensure that the group load is equally distributed across all 3 phases, with the total connected load being 4 KW or above. Contact the area AE/O&M office with a requisition letter for the conversion. The internal wiring must be modified by a certified license holder to accommodate three-phase supply.

Q9: How to change the tariff category?

To change the tariff category of your service connection (for example, from domestic to commercial), contact the area AE/O&M with a requisition letter along with documentary proof supporting the change in usage of the premises. The tariff will be revised upon verification of the change in usage.

Q10: How to get a temporary supply?

For temporary electricity supply (for functions, construction, exhibitions, etc.), apply to the Assistant Executive Engineer / O&M (AEE/O&M) with the required charges and security deposit. Temporary supply is provided for a specified period and the charges are calculated based on the connected load and duration.

Billing & Payments

Q5: What to do if there is an error in meter recording?

If you suspect an error in meter recording, represent the matter to the area AE/O&M with the white meter card (consumer's copy of the meter reading). The meter will be tested and if found faulty, appropriate corrections will be made to the billing.

Q6: How to check bill status other than the white card?

You can check your electricity bill status online by visiting the TANGEDCO website at tangedco.com. Select the "Bill Status" option, enter your service connection number, and view the current bill details, payment history, and outstanding amounts.

Q8: Can I make an advance bill payment?

Yes, advance bill payment is possible. Contact the area AE / Inspector / Revenue Supervisor to make an advance payment. The advance amount will be adjusted in subsequent bimonthly billing cycles.

Q11: Is online bill payment available?

Yes, online bill payment facility is available for all LT (Low Tension) consumers throughout Tamil Nadu. Consumers can pay their electricity bills online through the TANGEDCO website at tangedco.com using net banking, debit cards, or credit cards.

Q12: What are the guidelines for online payment?

Detailed guidelines for online bill payment, including step-by-step instructions, supported payment methods, and security information, are available on the TANGEDCO website.

Complaints & Issues

Q3: How to lodge a power failure complaint?

In case of power failure, consumers can contact any of the following:

• FOC (Fuse Off Call Centre) — Available in your area for immediate response
• Area AE/O&M — Assistant Engineer, Operation & Maintenance of your section
• Centralized Call Centre — Toll-free number 1912, available 24/7 for registering power failure complaints across Tamil Nadu

Q7: What to do if the meter burns suddenly?

If your electricity meter burns or gets damaged suddenly, contact the area AE/O&M immediately. A requisition for meter replacement will be raised and a new meter will be installed on payment of the prescribed charges. Until the new meter is installed, billing will be done on an average consumption basis.

Q13: How to register a complaint online?

To register a complaint online through the TANGEDCO website:

Name Transfer

Q4: What is the procedure for name transfer of a service connection?

To transfer the name on an electricity service connection to a new owner:

• Submit a name transfer application to the area AE/O&M
• Provide documents showing the change of ownership (sale deed, legal heir certificate, etc.)
• Obtain NOC (No Objection Certificate) or consent letters from the previous owner
• Submit a fresh application with the prescribed fee
• Clear any outstanding dues on the existing service connection

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