About TANGEDCO
Headquarters: NPKRR Maaligai, 144, Anna Salai, Chennai - 600 002
TANGEDCO (Tamil Nadu Generation and Distribution Corporation Limited) is the electricity utility responsible for the generation and distribution of power throughout the state of Tamil Nadu. The Citizen Charter outlines the service standards and commitments to consumers.
Objectives
- Provide an overview of the organization and its functions
- Establish clear service standards for electricity supply and connections
- Define delivery timelines for various consumer services
- Ensure transparency and accountability in service delivery
- Enable consumers to understand their rights and the expected service levels
Service Standards — LT Connections
The following timelines apply for providing new Low Tension (LT) service connections:
| Condition | Timeline |
|---|---|
| No extension work required | 30 days |
| Extension work required, no new transformer needed | 60 days |
| Extension work required, with new transformer installation | 90 days |
Service Standards — HT & EHT Connections
The following timelines apply for providing new High Tension (HT) and Extra High Tension (EHT) service connections:
| Condition | Timeline |
|---|---|
| HT — No extension work required | 60 days |
| HT — Extension work required, no new substation needed | 90 days |
| HT — Extension work required, with new substation | 180 days |
| EHT Connection | 270 days |
Supply Interruption Restoration Standards
TANGEDCO commits to restoring electricity supply within the following timelines after an interruption:
| Category | Type | Restoration Timeline |
|---|---|---|
| Urban Area | HT Supply | 3 hours |
| Urban Area | LT Supply | 6 hours |
| Rural Area | HT Supply | 12 hours |
| Rural Area | LT Supply | 18 hours |
Other Service Standards
| Service | Timeline |
|---|---|
| Name Transfer | 15 days (from receipt of all documents) |
| Tariff Change | 15 days |
| Meter Replacement (Faulty) | 7 days |
| Meter Testing (On Request) | 30 days |
| Billing Dispute Resolution | 60 days |
| Disconnection Notice Period | 15 days |
Consumer Grievance Redressal
TANGEDCO has established a multi-tier grievance redressal mechanism:
- Level 1: Area AE/O&M — First point of contact for all consumer complaints
- Level 2: Executive Engineer — Escalation if unresolved within prescribed time
- Level 3: Superintending Engineer — Further escalation
- Level 4: CGRF (Consumer Grievance Redressal Forum) — Formal forum for unresolved grievances
- Level 5: Electricity Ombudsman — Final appellate authority