Consumer Information

The Citizen Charter sets the service standards and quality benchmarks for TANGEDCO's electricity services across Tamil Nadu.

Condition	Time Limit
No extension or improvement work required	Generally within a week, not exceeding 30 days
Extension/improvement without distribution transformers	60 days
Extension/improvement with distribution transformers	90 days

Work Type	HT	EHT
Extension and improvement work	60 days	150 days
Enhancing or adding a power transformer	120 days	180 days
Commissioning a new substation	180 days	270 days

Cause	Corporation	Urban Municipality	Rural	Hill Area
HT supply failure	1 hr	3 hrs	6 hrs	12 hrs
Fault in transformer, LT line or pillar box	2 hrs	4 hrs	6 hrs	12 hrs
Fault of distribution transformer	24 hrs	48 hrs	48 hrs	48 hrs
Individual service connection fault	3 hrs	9 hrs	12 hrs	24 hrs

Service	Time Limit
Shifting of meter or service	25 days
Shifting of LT/HT lines	60 days
Shifting of transformer structure	90 days
Transfer of service connection	7 days
Tariff change	7 days
Meter replacement	30 days

Lodge a complaint by phone, in person or by letter at the section or sub-division office
Escalate to the Executive Engineer or Superintending Engineer if unresolved
Monthly grievance day held per division by the Superintending Engineer
Each distribution circle has a Public Relations Officer
Consumer Grievance Redressal Forums operate in each distribution circle
Power failure call centres at Chennai, Coimbatore, Madurai, Trichy and Erode — dial 1912